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CUSTOMER SERVICE

CONTACT & SUPPORT

If you need help or information concerning a product, an order in progress, the maintenance of our products, a payment option or for any other question, you can use the contact form available below or send an

E-mail directly to our contact address:

info@dilaralatrous.com

 

We will respond as soon as possible, usually within 24h.

The satisfaction of our customers is our priority.

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WE'RE ALWAYS HERE TO HELP, JUST FILL OUT THE FORM BELOW

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CONTACT SUPPORT

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FREQUENTLY  ASKED QUESTIONS

  • How to measure your head size ?
    Take a tape measure and measure your head where you want to place your hat, usually 1 cm above the ears. If your measurement falls between two sizes, we recommend that you choose the next larger size. For example, if your head circumference measures 55.5 cm, we suggest that you take the model in 56 cm, so size S.
  • How to take care of your felt hat?
    Our hats are all handmade in France, with the finest materials: Natural felt, French satin 100% silk. Here are some tips for a hat that stays perfect throughout the seasons: - To keep its shape, when you are not wearing it, store it upside down. - To remove the dust that accumulates on the felt, brush it against the grain with a soft bristle brush. The felt will regain its beauty of the early days. - If your hat is wet, leave it at room temperature and avoid sources of heat or liquid that may deform or shrink it. - To erase the stains and find an original felt, use talcum powder then brush it with a soft bristle brush.
  • How to take care of your straw hat?
    Our straw hats are all handmade in France, with the finest materials: Natural straw, French satin 100% silk. Here are some tips for a hat that stays perfect throughout the seasons: - Straw hats are best stored in a hat box to preserve their original appearance for longer. - A soft nail brush or clean pencil eraser will help remove dust and dirt. - Avoid wearing a straw hat in the rain. - If it gets wet, dry it with a clean, absorbent cloth or sponge.
FAQ
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